Our Commitment

Neuro Routes is committed to making our website and services accessible, inclusive and easy to use for everyone.

We believe that everyone should be able to access information about our services regardless of disability, health condition, neurodivergence, age, technology or individual circumstances.

We are committed to continually improving the accessibility and usability of our website and to promoting inclusive practice across all aspects of our organisation.

Accessibility Standards

We aim for our website to conform, as far as reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.

These internationally recognised standards help ensure websites are accessible to people with a wide range of disabilities and access needs.

We regularly review our website and seek opportunities to improve accessibility.

Accessibility Features

Where possible, our website has been designed to:

• use clear, plain and easy-to-understand language;
• provide a logical page structure with clear headings;
• support keyboard navigation;
• maintain sufficient colour contrast;
• use readable fonts and appropriate text sizing;
• work across desktop, tablet and mobile devices;
• include meaningful page titles and headings;
• avoid unnecessary flashing or moving content;
• ensure forms are clearly labelled and easy to complete.

Alternative Formats

If you need information in another format, we will do our best to provide it.

This may include:

• Large print
• Accessible PDF
• Microsoft Word
• Plain text
• Electronic copies compatible with screen readers
• Information explained by telephone
• Other reasonable adjustments where appropriate

If you have specific accessibility requirements, please let us know.

Communication Support

We are committed to providing accessible communication.

Reasonable adjustments may include:

• Additional time during appointments
• Alternative methods of communication
• Video consultations where appropriate
• Written information in accessible formats
• Communication support for people with cognitive, neurological or sensory impairments
• Flexible appointment arrangements where appropriate

Reporting Accessibility Problems

We welcome feedback about the accessibility of our website.

If you experience difficulty accessing any information or using any part of the website, please contact us.

We will make every reasonable effort to:

• provide the information you need in an accessible format;
• resolve accessibility issues where possible; and
• consider improvements for future website development.

Browser Compatibility

Our website is designed to work with current versions of major web browsers, including:

• Microsoft Edge
• Google Chrome
• Mozilla Firefox
• Apple Safari

The website is also designed to function on desktop computers, tablets and mobile devices.

Third-Party Content

Some areas of our website may contain content or services provided by third parties, such as embedded maps, videos or external booking systems.

Although we aim to use accessible third-party services wherever possible, we cannot guarantee the accessibility of content that we do not control.

Ongoing Improvement

Accessibility is an ongoing process.

We regularly review our website and welcome feedback from users to help us identify opportunities for improvement.

As our services and website evolve, we will continue to work towards improving accessibility and inclusion.

Equality and Inclusion

Accessibility forms part of Neuro Routes’ wider commitment to equality, diversity and inclusion.

We are committed to treating everyone with dignity, respect and fairness and to making reasonable adjustments wherever practicable to support people in accessing our services.

Contact Us

If you require information in an alternative format or wish to report an accessibility issue, please contact us.

Neuro Routes

Registered Office: 39 Ewart Road, Donnington, Telford, TF2 7LP

Email: info@neuroroutesltd.com 

Telephone: 0785 8281 159

Website: www.neuroroutesltd.com 

We aim to acknowledge accessibility enquiries promptly and will work with you to identify appropriate solutions wherever reasonably practicable.